If you’ve recently visited a doctor and the doctor has ordered medical imaging for you, they will likely have filled out a requisition – paperwork requesting the specific exam and explaining why it’s needed. Your doctor might then:
At Mayfair Diagnostics, we have 13 medical imaging clinics across Calgary. We also have one each in Cochrane, Saskatoon, and Regina. To make it easier for our patients to access the most up-to-date information about available appointment times across all of our locations and to effectively handle the volume of requests, the majority of our appointment bookings are handled in one central location by our Customer Contact Centre.
You can visit a clinic in person to book an appointment at that clinic, or you can contact the Mayfair Diagnostics Customer Contact Centre via the following options:
In addition to booking requests, our booking team handles numerous requests for information, such as exam preparation instructions, directions, and parking instructions.
The Contact Centre has recently expanded our team and is available between 7:30 a.m. to 6 p.m., Monday to Friday. Despite this, we do sometimes see high call volumes, especially on Mondays and Tuesdays, which can result in slightly longer wait times. If your requests are not urgent, we recommend calling us in the later part of the week to reduce the chance of waiting on hold.
When requests for medical imaging are sent to the Mayfair Diagnostics Customer Contact Centre, each requisition is reviewed by a member of the team, and a radiologist if necessary. These forms are checked for accuracy, appropriateness, availability, and any special considerations. For more information about medical imaging requisitions, please refer to this article.
After each requisition is reviewed, a booking coordinator will then contact you. Depending on the complexity of the exams being requested, this may take from 2-5 days after receiving the requisition from your referring doctor. However, urgent requests are handled immediately.
For more information, please refer to our services page for a list of our services and the locations where they are offered.